Shipping Protection
If your product is lost, stolen or damaged. Reach out to the team within 30 days and we will refund.
For detailed information, please refer to our shipping policy.
Due to the high demand for logistics services, delivery delays may occur.
| Shipping Information | Details |
| Shipping Time | Standard (FREE): 2-4 Working Days |
| Shipping Cost | Free (Covered 100% by GlercBikesEU) |
| Shipping Method | DHL, DPD, YODEL, Amazon FBA |
| Deliverable Countries | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (mainland), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden，United Kingdom。 |
| Category | Details |
|---|---|
| Return/Exchange Period | Within 45 days from the date of purchase. |
| Condition of Returned Items | Items must be new, unused, resalable, and include all original parts and accessories. No returns for assembled products. |
| Restocking Fee | 15% restocking fee on returned items unless the item is damaged or incorrect (we cover the shipping costs). |
| Quality Issues | Free returns or exchanges for products with quality issues (e.g., damaged or defective items). |
| Return Process | Contact us via email for return or exchange authorization. Unauthorized returns will be rejected. |
| Return Authorization | A prepaid return label will be provided once the return is authorized. |
| Packaging | Ensure the product is securely packaged with all original items to avoid additional charges. |
| Inspection and Refund/Exchange | Items will be inspected upon return. Full refunds or exchanges will be processed within 1-3 business days if approved. |
| Refund Processing Time | Refunds will be issued to the original payment method and take approximately 5-7 business days to appear in your account. |