Return & Exchange Policy
Advice before Returns and Exchanges
At GLERC BIKES EU, we want every customer to have a wonderful online shopping experience. That's why we are committed to providing a first-class return and exchange service, especially when it comes to product quality issues.
However, it should be noted that boxed bikes will incur significant shipping costs due to their large size. We strongly recommend that you carefully consider your decision before purchasing a bike. We only accept free returns and exchanges related to quality.
Extended Holiday Returns
GLERC BIKES EU fully guarantees the quality of ordinary products purchased during this period. If you have any questions or need help, please feel free to contact us at support@glercbikes-eu.com
2024 Holiday Season Return Policy Extension
As in previous years, we will temporarily extend our standard return period to accommodate buyers who shop early for the holiday season. Our 2024 holiday season return policy states that items purchased between November 1, 2024, and December 31, 2024, can be returned by February 15, 2025.
While the return period for orders will be extended, all return eligibility requirements will remain unchanged.
Return/Exchange Policy
Returns and exchanges on items purchased from glercbikes-eu.com are accepted within (45) forty-five days from the original date of purchase.
Returned items must be in new, unused, resalable condition and contain all original parts and accessories.
Unless we shipped the wrong item or your item was received damaged, we will charge a restocking fee of 15% of the selling price of the returned product to cover shipping costs. (We will bear the shipping cost)
For products with quality problems, we will return or exchange them free of charge.
We are not responsible for packages that are lost during return shipping, packages that are refused return to the sender, or packages that have not been contacted for return approval.
PLEASE NOTE: This return policy applies to direct shipments from glercbikes-eu.com. Items returned MUST be returned unused in new condition with all manufacturer’s packaging included. Please package your returns carefully, as we will not accept returns that show signs of assembly, use, or damage.
Clearance Product Return/Exchange Policy
Clearance products are unique and due to their special nature, the price is significantly reduced. Therefore, all sales of clearance products are considered final and we do not accept returns or exchanges for these items. Rest assured, every Clearance product goes through a rigorous quality check to ensure it meets our standards. If you receive a Clearance item that is damaged or defective, please contact our customer service team at support@glercbikes-eu.com and we will assist you accordingly.
How to Start a Return/Exchange
GLERC BIKES EU values product quality and customer experience, which is the essence of our brand. If unfortunately you are not satisfied with our product, please contact us at support@glercbikes-eu.com to easily initiate a return or exchange. Please remember to provide your order number and the reason for your return or exchange. Our team will guide you through the process and we look forward to providing you with a better experience next time.
Return/Exchange Procedure
Once we receive a return or exchange request via email, we will respond immediately to guide you through the process. Please note that unauthorized returns or exchanges will be rejected. Please contact us before returning any product. If you return an item without our express authorization, we are not responsible for any potential loss of goods and your refund will be rejected.
Once your return or exchange is authorized, we will provide you with a prepaid return label. Please ensure that the product is securely packaged, including all original items, to avoid additional charges.
Once we receive your returned merchandise, we will inspect it to verify its condition. We will notify you by email as to whether your request for a full refund or exchange has been approved or denied. If approved, we will process your full refund or exchange within 1-3 business days. Refunds will be issued to the original method of payment and will take approximately 5-7 business days to appear in your account.
Delayed or Missing Refunds
If you do not receive your refund within the expected time, we recommend that you allow some additional processing time. In the event of further delays or concerns, please contact your bank or credit card company to inquire about the status of your refund. If they are unable to provide a solution, please contact us at support@glercbikes-eu.com. We will respond within 1-2 business days to provide you with further assistance.
Contact Us
If you have any questions or need assistance with a return or exchange, please feel free to contact our Customer Service team at support@glercbikes-eu.com. We are here to help and will respond to your inquiries promptly. We recommend that you contact our customer service first before returning the product, and then return it to the original shipping address.
Contact email: support@glercbikes-eu.com
Return address: UK Warehouse Address: Worcester Worcestershire C/O Unit A Roundhouse Way
Germany warehouse address: Euskirchen NorthRhine Westphalia C/O Schneppenheimer Weg 67
Thank you for choosing Glerc. Your satisfaction is important to us and we appreciate your understanding.