Shipping

Of course! Standard shipping is free in almost EU regions;
For more information please check our shipping policy

Returns

Please refer to our sizing guide before purchase to choose the appropriate frame size.
If the size is not suitable, please check ourReturn/Exchange Policy.

If you receive a bike that is damaged or missing parts, please contact us promptly atsupport@glercbikes-eu.comwith photos and your order number.
We are committed to resolving the issue swiftly and providing a timely response.
Ensuring your satisfaction is a fundamental priority and a continuous commitment of our brand.

GLERC provides a 45-day return or exchange policy from the date of purchase.
To be eligible for a return, items must be in new, unused, and resellable condition, with all original parts and accessories included.
Free return shipping is only offered for returns due to quality-related issues.
Products that have been assembled are not eligible for return or refund. All clearance sales are final and are not eligible for return or exchange.
Before initiating a return request, please carefully read ourReturn Policy. By submitting the request, you agree to all terms outlined in the policy.
To request a return, please click here:Return Request.