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Due to the high demand for logistics services, delivery delays may occur.
| Shipping Information | Details |
| Shipping Time | Standard (FREE): 2-4 Working Days |
| Shipping Cost | Free (Covered 100% by GlercBikesEU) |
| Shipping Method | DHL, DPD, YODEL, Amazon FBA |
| Deliverable Countries | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (mainland), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden，United Kingdom。 |
| Category | Details |
|---|---|
| Return/Exchange Period | Within 45 days from the date of purchase. |
| Condition of Returned Items | Items must be new, unused, resalable, and include all original parts and accessories. No returns for assembled products. |
| Restocking Fee | 15% restocking fee on returned items unless the item is damaged or incorrect (we cover the shipping costs). |
| Quality Issues | Free returns or exchanges for products with quality issues (e.g., damaged or defective items). |
| Return Process | Contact us via email for return or exchange authorization. Unauthorized returns will be rejected. |
| Return Authorization | A prepaid return label will be provided once the return is authorized. |
| Packaging | Ensure the product is securely packaged with all original items to avoid additional charges. |
| Inspection and Refund/Exchange | Items will be inspected upon return. Full refunds or exchanges will be processed within 1-3 business days if approved. |
| Refund Processing Time | Refunds will be issued to the original payment method and take approximately 5-7 business days to appear in your account. |