Použijte tento text k odpovědím na otázky co nejpodrobněji pro vaše zákazníky.

Použijte tento text k odpovědím na otázky co nejpodrobněji pro vaše zákazníky.

If you receive a bike that is damaged or missing parts, please contact us promptly atsupport@glercbikes-eu.comwith photos and your order number.
We are committed to resolving the issue swiftly and providing a timely response.
Ensuring your satisfaction is a fundamental priority and a continuous commitment of our brand.

GLERC provides a 45-day return or exchange policy from the date of purchase.
To be eligible for a return, items must be in new, unused, and resellable condition, with all original parts and accessories included.
Free return shipping is only offered for returns due to quality-related issues.
Products that have been assembled are not eligible for return or refund. All clearance sales are final and are not eligible for return or exchange.
Before initiating a return request, please carefully read ourReturn Policy. By submitting the request, you agree to all terms outlined in the policy.
To request a return, please click here:Return Request.